FAQs

1. How Do I Place an Order?

• Select your preferred style, size, and quantity.

• Click “Add to Cart” and complete checkout.

• Orders are processed within 5–7 business days, and you’ll receive email updates with tracking.

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2. What Payment Methods Do You Accept?

We accept:

• Visa

• Mastercard

• PayPal

Note: Charges may appear under “Mophado” or our payment partners.

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3. How Can I Track My Order?

Once shipped, you will receive an email with a tracking number.
You can track your order on our Order Tracking Page.

If your tracking does not update after 3–5 business days, contact us at support@mophado.com.

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4. What Happens If My Package Is Lost?

If your order has not arrived within 60 days of purchase, you are eligible for a full refund or free replacement.
Please contact us at support@mophado.com for assistance.

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5. What Is Your Refund Policy?

We offer refunds or replacements if:

• Your item arrives damaged or defective

• You receive the wrong item

Contact us within 30 days of delivery with your order number and photos.
Read the full details here: Refund Policy.

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6. How Long Does Shipping Take?

• USA (contiguous): 12–17 business days

• Remote USA (Alaska, Hawaii, APO/FPO): 15–20 business days

• International: 15–24 business days

Read full details here: Shipping Policy.